This Privacy Policy explains how Rentifyr Technologies LLP (“Company”, “We”, “Us”) collects, uses, stores and shares personal information when you use https://chandigarhdelhicabs.com/ and our related booking channels (phone, WhatsApp and email). We respect your privacy and take reasonable steps to keep your data secure and prevent misuse or unauthorized access. We collect information only to provide and improve our taxi services.

By using our website or services, you agree to the practices described in this policy. You may withdraw your consent or ask us to delete your data at any time, as described below.

Personal Information We Collect

When you make a booking or contact us, we may collect:

• Name, mobile number and email address
• Pickup and drop addresses, travel date and time
• Flight, train or hotel details (for airport and station transfers)
• Number of passengers, luggage and special requests
• Billing and payment details (processed through secure payment partners; we do not store your full card or UPI credentials)
• Messages and call or chat records with our support team

We use this information to confirm and fulfil your booking, coordinate pickups, process payments, provide customer support, send trip updates, improve our services, and carry out research and customer surveys.

Location Information

For airport and city pickups in Chandigarh Tricity (Chandigarh, Mohali, Panchkula, Zirakpur), Delhi NCR and at Chandigarh and Delhi airports, we may use your pickup location, or a location you share with the Driver by phone or WhatsApp, so the Driver can find you. [If our vehicles use GPS tracking: Vehicles may be tracked by GPS during a Trip for passenger safety, route monitoring and service quality.]

Non-Personal Information

We automatically collect non-personal information such as your IP address, browser and device type, pages visited, and referring website. We use it to keep the site working, understand how visitors use it, and improve the user experience.

Sharing Your Information

We do not sell your personal information. We may share it only with:

• Drivers and operating partners, limited to what is needed to complete your trip (name, phone number, pickup and drop details)
• Service providers, such as payment gateways, SMS, WhatsApp and email services, hosting, and customer-support tools, who use it only to serve us
• Government or law enforcement authorities, where required by law, court order or legal process, or to prevent fraud and protect safety, rights or property
• A successor business, in the event of a merger, acquisition or sale of our business

Cookies

Our website uses cookies to collect non-identifiable information that helps us improve our services and remember your preferences. You can manage or disable cookies through your browser settings, though some parts of the site may not work properly without them.

Protecting Your Information

We use reasonable security measures, including SSL/HTTPS encryption for transactions and access-controlled systems, to protect your data against unauthorized access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed to provide our services, resolve disputes, meet legal and accounting requirements, and enforce our terms. After that, we delete or anonymize it.

Third-Party Websites and Services

We may use third-party tools such as Google Analytics or advertising platforms to understand site usage and promote our services. These tools may use their own cookies and have their own privacy practices. Our website may also link to other websites that we do not control, and we are not responsible for their privacy practices.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children without a parent or guardian’s consent. If you are a parent or guardian and believe a child has given us information, please contact us and we will delete it.

Your Choices and Rights

You may:

• Ask to access, correct or update your personal information
• Withdraw your consent or ask us to delete your data
• Opt out of promotional messages, surveys or cookies

To do so, contact us using the details below. Some information may be retained where the law requires it.

Limitation of Liability

We take reasonable care of your data, but we are not liable for security breaches or misuse of data caused by third parties or by events beyond our reasonable control.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date, and we may notify you by website notice or email where appropriate. Continued use of our services after changes means you accept the updated policy.

Grievance Officer and Contact

For questions, complaints or data requests, contact:

Rentifyr Technologies LLP
Helpline: 95181 76089
Email: [email protected]
Website: https://chandigarhdelhicabs.com/
Address: Sub. City Center, Sector 34B, Sector 34, Chandigarh, 160022